CDLA · Module 1 — Performance consulting and action mapping
Translate “understand / appreciate / be aware” into verbs a supervisor could observe.
About 16 min
Practice in the lesson player
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01
Moore’s test for an action: could a supervisor watch someone do this, or is it invisible (“understand,” “appreciate,” “be aware”)? Invisible verbs hide the real work. Keep asking “so that they can do what, exactly?” until you have something you could film on the job.