CDLA · Module 1 — Performance consulting and action mapping
Practice turning topic requests into measurable business goals. Vague verbs fail the test.
About 18 min
Practice in the lesson player
Sorting, matching, quizzes, and the module gate stay behind a free account so scored answers are not public. The teaching notes below are the same cited curriculum.
01
Moore’s test is practical: a viable goal states the metric, the gap to close, the timeframe, and the job role that must change. If you cannot find a number the business already tracks, you are not ready to storyboard.
Metric: a number already on a dashboard (errors, cycle time, conversion, safety incidents). · Gap: from X to Y, not “improve.” · Time: a window leadership will still be in the room for. · Role: who must behave differently.
02
A development-ready storyboard is a production contract: screen fields, preferred paths, media/a11y notes, and a two-cycle SME pack — not a topic outline pasted into Studio. Architects own the goal and action map first; CEPD Module 3 drills the storyboard craft once that map exists.
03
Request | Verdict
Raise awareness of our values. | Fail — no metric, no observable action.
Reduce repeat-contact tickets 20% in two quarters by changing how tier-1 agents close cases. | Pass — metric, gap, time, role.
All staff complete the new LMS module. | Fail — completion is an activity, not a business result.