CEPD · Module 4 — Scenario, dialogue, and avatar direction
Branching dialogue rehearses judgment. Explainer slides define terms — different jobs.
About 15 min
Practice in the lesson player
Sorting, matching, quizzes, and the module gate stay behind a free account so scored answers are not public. The teaching notes below are the same cited curriculum.
01
CEPD Module 1 chose formats for practice. Module 4 directs scenario formats: branching dialogue, 3D dialogue scenes, and avatar-facilitated intros — each must force a choice with consequences, not a lecture with clicks. Mayer’s personalization and voice principles apply to dialogue tone; Merrill’s application principle means the branch must map to a real job decision.
02
Explainer slide: “Here are five policy bullets.” · Learner clicks Next. · Success = reached end.
Scenario slide: “Customer asks for an exception — what do you say?” · Learner picks a branch. · Success = professionally preferred path + feedback.
03
A scenario slide earns its place when the learner must choose under pressure that exists on the job. Start with the observable action from the action map — for example, apply the refund policy without inventing an override. Then write the line that tempts the shortcut: a customer who names a manager and a deadline. The explainer version of the same topic is five policy bullets and a Next button. Success there is reaching the end. Success on the scenario is choosing the professionally preferred path and reading feedback that names the gap. Mayer’s personalization principle can shape the tone of the reply. It does not turn a lecture into practice. Merrill’s application principle is the test: if no job decision changed, you still have an explainer.
04
“Click the avatar to continue” is still an explainer. A choice has at least two professionally plausible moves, one preferred path marked for authors and QC, and a consequence the learner can see. If every option is obviously wrong except one joke, you wrote a trick question, not a rehearsal.