CEPD · Module 4 — Scenario, dialogue, and avatar direction

Scenario QC checklist

Parallel choices, distinct feedback, preferred path signed, RTL dialogue tested.

About 14 min

Practice in the lesson player

Sorting, matching, quizzes, and the module gate stay behind a free account so scored answers are not public. The teaching notes below are the same cited curriculum.

What this lesson covers

  1. 01

    QC before publish

    Check | Pass? | Fail symptom

    Choices parallel length/tone | Yes | Longest option always picked

    Wrong branches teach | Yes | “Incorrect” only

    RTL branch layout tested | Yes | Back button on wrong edge

    Consequence before delight | Yes | Confetti on wrong clicks

    Help type fits the beat | Yes | Policy dump inside mentor bubble

  2. 02

    Run the checklist on one refund scene

    Before publish, read the three branch labels out loud. If one is a paragraph and the others are four words, learners will pick the long one or the only polite one — that is a length and tone defect, not a measure of judgment. Each wrong branch needs feedback that names the gap so the next attempt can change. “Incorrect” alone fails that test. Consequence comes before delight: show the audit flag or the angry customer before any celebration, and never celebrate a wrong click. If the help is a policy PDF pasted into the mentor bubble, move it to a job-aid link. Then open the Arabic version. If the dialogue overlaps the buttons or the back control sits on the wrong edge, the RTL layout was mirrored, not rebuilt.

  3. 03

    SME signs the judgment, not the polish

    A scenario can look finished and still be wrong. The SME sign-off is on the preferred path and the consequences, before visual polish. If legal rewrites the policy after the voice is recorded, you reopen the branches — you do not ship the pretty file.